phmystic Privacy Policy – Your Personal Data, Handled with Care
Last updated: January 2025. This Privacy Policy explains what personal information phmystic collects from Filipino players, how it is used, and the steps we take to keep it secure. By registering or using the platform, you agree to the practices described here.
1. What Information We Collect
When you register on phmystic, we collect the personal details you provide directly — including your full name, date of birth, mobile number, email address, and your preferred payment method details. We also collect information generated by your use of the platform, such as your login activity, game history, transaction records, and device or browser information. This usage data helps us understand how Filipino players interact with the platform so we can improve the experience over time. We may also collect identity verification documents — such as a government-issued Philippine ID — when required to confirm your eligibility or process a withdrawal request. We do not collect more information than is necessary for the purposes described in this policy, and we do not purchase personal data from third-party data brokers.
2. How We Use Your Information
The personal information we collect is used primarily to operate and maintain your phmystic account, process your transactions, and verify your identity in line with applicable Philippine regulations. We use your contact details to send you account-related communications — such as transaction confirmations, security alerts, and updates to our platform policies. Your game and transaction history is used to detect unusual activity, prevent fraud, and ensure the integrity of the platform for all players. We may use aggregated, anonymised data for internal analytics and platform improvement purposes; this data cannot be used to identify you individually. If you have opted in to receive promotional communications, we may use your contact details to send you relevant updates about new features or platform events — you can opt out of these at any time through your account settings.
3. How We Protect Your Data
phmystic uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected systems with restricted access. We regularly review our security practices to ensure they remain appropriate for the type of data we hold and the risks involved. Access to your personal data within our organisation is limited to staff and systems that genuinely need it to perform their functions. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws.
4. Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as paymentprocessors and identity verification partners — but only to the extent necessary to deliver our services to you. These third-party providers are contractually required to handle your data securely and are not permitted to use it for any purpose beyond the specific service they provide to us. We may also disclose your personal information when required to do so by Philippine law, court order, or a lawful request from a government authority. In cases where we share data with service providers located outside the Philippines, we take steps to ensure that appropriate data protection safeguards are in place. We will never share your personal information with advertisers or unrelated commercial third parties without your explicit consent.
5. Cookies and Tracking
phmystic uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform. These are small text files stored on your device that help us deliver a smoother, more personalised experience each time you visit. You can manage or disable cookies through your browser settings at any time, though doing so may affect some features of the platform. We do not use cookies to track your activity across unrelated third-party websites. Our use of cookies is limited to what is necessary for platform functionality and internal analytics — we do not use third-party advertising cookies or cross-site tracking technologies.
6. Your Rights as a Filipino Player
Under applicable Philippine data privacy laws, you have the right to access the personal information we hold about you, request corrections if any details are inaccurate, and ask us to delete your data in certain circumstances. You also have the right to object to or restrict certain types of processing, and to withdraw your consent to receive marketing communications at any time. To exercise any of these rights, you can contact us using the support details available on the platform, and we will respond within a reasonable timeframe. We will never penalise you for exercising your data privacy rights, and your account will not be affected solely because you made a data request. If you believe your privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
7. Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period afterwards, as required by Philippine regulations and our internal compliance obligations. Transaction records and identity verification documents may be kept for a longer period where required by law or for the purpose of resolving disputes. When your data is no longer needed, we securely delete or anonymise it so that it can no longer be linked back to you. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods that apply to your records. You may contact us at any time to ask about the specific retention period that applies to your personal data.
8. Changes to This Privacy Policy
phmystic may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine laws, or industry best practices. When we make material changes, the updated policy will be published on this page with a revised effective date, and registered players will be notified through their account or via the contact details on file. Continued use of the platform after the updated policy has been published means you accept the revised terms. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. If you have any questions about this policy or how your data is used, please visit our FAQ page for further guidance.
At a Glance – Key Privacy Commitments
All information sent between your device and phmystic is protected by secure encryption protocols, keeping your account details and transaction data private at all times.
phmystic does not sell, rent, or trade your personal information to advertisers or unrelated third parties. Your data is used only to operate your account and deliver our services.
You can opt out of promotional communications at any time through your account settings. We will honour your preferences promptly and will not send unsolicited messages to players who have opted out.
Filipino players have the right to access, correct, and request deletion of their personal data. We comply with the National Privacy Commission's guidelines and will respond to all valid data requests in a timely manner.
We retain your information only for as long as required by law or necessary to operate your account. Once the retention period ends, your data is securely deleted or anonymised.
Questions About Your Data?
If you have any questions about how phmystic handles your personal information, or if you would like to exercise your data privacy rights, our FAQ page is a good place to start. You can also create an account or log in to manage your preferences directly.